An AI agent that actually knows your product
SupportIQ is trained on your documentation, cites its sources, and escalates when it is unsure. Here is exactly what it does.
AI chatbot trained on your knowledge base
SupportIQ uses retrieval-augmented generation (RAG): every answer is grounded in passages retrieved from your own documentation, not in the model’s general knowledge. Customers see the source article inline, so they can verify the answer and read further. When the knowledge base does not contain an answer, the agent says so and hands off to a human instead of guessing.
- Crawl a help centre URL, or upload PDF, Markdown, HTML and CSV
- Every answer cites the article it came from
- Confidence threshold controls when to escalate to a human
- Re-indexes automatically when your docs change
In practice
Upload help docs, FAQs and past tickets. SupportIQ answers from your content and cites the source article on every reply.
Included from the Free plan up
Auto-resolution of repetitive tickets, 24/7
Most support volume is a small number of questions asked many times. SupportIQ identifies those clusters from your ticket history and resolves them end to end — including follow-up questions in the same conversation. Everything outside that set routes to your team with the full context attached.
- Learns your highest-volume intents from past tickets
- Handles multi-turn conversations, not just one-shot FAQs
- Clean handoff with full transcript when escalation is needed
- Works overnight and on weekends without staffing changes
In practice
Order status, refunds, password resets, shipping windows — the long tail of repeat questions gets closed without an agent touching it.
Included from the Growth plan up
Agent assist inside your existing helpdesk
For tickets that do need a human, SupportIQ drafts a reply in your brand voice with the relevant docs already pulled in. Your agent edits and sends. Because it runs inside Zendesk, Freshdesk or Intercom, adoption does not require changing anyone’s workflow.
- Draft replies matched to your tone and past responses
- Relevant knowledge-base articles surfaced alongside each ticket
- One-click insert, then edit before sending
- Cuts average handle time on the tickets humans keep
In practice
Suggested replies appear where your team already works, so nobody has to learn a new tool.
Included from the Growth plan up
Multi-channel: website, WhatsApp and email
Deploy the same trained agent as an embeddable website widget, on WhatsApp Business, and as an email autoresponder. Conversation history follows the customer across channels, so someone who started on WhatsApp does not have to repeat themselves over email.
- Embeddable website widget — one script tag
- WhatsApp Business integration
- Email autoresponder on your support inbox
- Shared context across channels for the same customer
In practice
One knowledge base, one set of rules, consistent answers on every channel your customers use.
Included from the Growth plan up
Analytics that show what you actually saved
The dashboard reports deflection percentage, auto-resolution rate, CSAT on AI-handled conversations, and hours saved. Its most useful view is the knowledge-gap report: the questions customers ask that your documentation does not cover, ranked by volume, so you know exactly what to write next.
- Deflection %, resolution rate, CSAT and hours saved
- Knowledge-gap report ranked by ticket volume
- Per-channel and per-topic breakdowns
- CSV export and scheduled email summaries
In practice
Resolution rate, deflection percentage and CSAT in one dashboard — plus the questions your docs cannot answer yet.
Included from the Growth plan up
No-code setup in under 10 minutes
Setup is three steps and needs no developer: connect your knowledge sources, review a sample of generated answers in a sandbox, then publish. You can keep the agent in suggest-only mode for as long as you like, so it drafts for your team without talking to customers until you are confident.
- Guided setup wizard — no code, no engineering ticket
- Sandbox mode to review answers before going live
- Suggest-only mode until you are ready to auto-resolve
- Roll back to a previous knowledge-base version anytime
In practice
Point SupportIQ at your help centre, review the answers it drafts, paste one script tag. No engineer required.
Included from the Free plan up
Connect → Train → Deploy
No code, no engineering ticket, and a sandbox to review answers before a single customer sees them.
- STEP 01
Connect
Point SupportIQ at your help centre URL, or upload docs, FAQs and a ticket export. Nothing to install and no engineering ticket to file.
- STEP 02
Train
SupportIQ indexes your content, learns your highest-volume questions from past tickets, and drafts answers for you to review in a sandbox.
- STEP 03
Deploy
Publish to your website widget, WhatsApp and email. Start in suggest-only mode, then switch on auto-resolution when the answers look right.
Connects to your existing stack
Keep your helpdesk, your store and your inbox. SupportIQ plugs into them rather than asking your team to move.
Business and Enterprise plans include API access and webhooks for anything not listed. Compare plans.
Answering customers is only useful if it’s safe
SupportIQ handles your documentation and your customers’ messages, so the controls around that data matter as much as the answers. Here is how it is protected — and what we will put in writing for a security review.
Enterprise agreements include a data processing addendum, configurable data residency, and support through your security review.
Encrypted in transit and at rest
Traffic is protected with TLS, and stored content is encrypted at rest with managed keys. Each workspace’s knowledge base is logically isolated from every other.
Your content is not training data
Your documents and tickets answer questions for your workspace only. We do not use customer content to train models shared across accounts, and neither do our model providers.
Access you can audit
Role-based access control and an audit log on Business and Enterprise plans, so you can see who changed what and when — the questions procurement teams ask first.
Built to stay up
Redundant infrastructure across multiple availability zones, continuous monitoring, automated encrypted backups, and a documented recovery process.
Start resolving tickets automatically this week
Connect your help docs, review the answers, and go live in under ten minutes. The Free plan needs no credit card.
No credit card required · Cancel anytime · Setup in 10 minutes