Pricing that starts free and scales with volume
Pay for the messages your AI agent handles, not for seats. Start on the free plan, upgrade when the deflection numbers justify it.
Save up to 20% with annual billing
Free
For trying SupportIQ on a real knowledge base.
$0forever
No credit card required
Start free- 200 AI messages / month
- 1 knowledge source (up to 50 articles)
- Website widget
- Source citations on every answer
- Basic analytics dashboard
- Community support
Growth
For small teams replacing repetitive ticket work.
$49/ month
Billed monthly, cancel anytime
Start free trial- 5,000 AI messages / month
- Unlimited knowledge sources
- Website widget, email and WhatsApp
- Agent assist in Zendesk, Freshdesk and Intercom
- Full analytics with knowledge-gap report
- Custom branding on the widget
- Email support, next business day
Business
For support teams running AI as primary tier-one.
$199/ month
Billed monthly, cancel anytime
Start free trial- 30,000 AI messages / month
- Everything in Growth, plus:
- Multi-language answers
- Custom workflows and escalation rules
- API access and webhooks
- Role-based access control and audit log
- Priority support with a 4-hour first response
Enterprise
For higher volumes, procurement reviews, or deployment inside your own cloud account.
- Custom message volume and pricing
- Single sign-on (SAML / SCIM)
- Deployment in your own cloud account or region
- Custom data-retention and residency terms
- Security review, DPA and MSA support
- Named contact with an agreed response SLA
Prices in USD, exclusive of applicable taxes. Indian customers are charged GST at the applicable rate.
Every feature, side by side
Enterprise includes everything in Business plus custom volume, SSO and deployment options.
| Feature | Free | Growth | Business |
|---|---|---|---|
| Usage | |||
| AI messages per month | 200 | 5,000 | 30,000 |
| Knowledge sources | 1 | Unlimited | Unlimited |
| Team seats | 1 | 5 | Unlimited |
| Channels | |||
| Website widget | Included | Included | Included |
| Email autoresponder | Not included | Included | Included |
| WhatsApp Business | Not included | Included | Included |
| Multi-language answers | Not included | Not included | Included |
| Agent tools | |||
| Source citations | Included | Included | Included |
| Agent assist in your helpdesk | Not included | Included | Included |
| Custom escalation rules | Not included | Not included | Included |
| API access and webhooks | Not included | Not included | Included |
| Analytics and admin | |||
| Resolution and deflection metrics | Included | Included | Included |
| Knowledge-gap report | Not included | Included | Included |
| Role-based access control | Not included | Not included | Included |
| Audit log | Not included | Not included | Included |
| Support | |||
| Community support | Included | Included | Included |
| Email support | Not included | Included | Included |
| Priority support (4-hour first response) | Not included | Not included | Included |
Questions about billing
Anything else, and a real person will answer — we are a small team and we read every message.
One message is one reply generated by SupportIQ — whether it goes to a customer directly or is suggested to an agent. Customer messages, page views and dashboard usage do not count.
Still deciding? Start on the free plan
Connect one knowledge source, see the answers SupportIQ generates against your real documentation, and upgrade only if the numbers work.
No credit card required · Cancel anytime · Setup in 10 minutes